Table of Contents
- What is your management fee and what do I get for it?
- Are there any start up cost?
- Who pays the cleaning fee?
- Do you collect a security deposit?
- Who handles maintenance issues and guest concerns?
- When do I get paid?
- Does Arizona Lodging Experts do routine inspections?
- How will you advertise my home?
- Do you perform credit and criminal back ground checks on potential renters?
- Do you have a copy of your management contract that I can review?
- How should my home be furnished?
What is your management fee and what do I get for it?
We charge a 25% management fee from the rental proceeds.
- Reservations department schedules bookings, in office and online
- All advertising, including State of the Art Website and MLS
- Consistent contact with previous guest via direct mail and email
- Showings of property to potential guests
- Capable employees available to answer questions and resolve all guest and/or owner problems
- Property Superintendent on-call status 24 hours/day for emergencies, 7 days per week
- Initial pictures
- Guest information on likes/dislikes for improvement to property
- Improvement recommendations/scheduling of service
- Regular property inspections
- Guest concierge service
- Peace of mind
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Are there any start up cost?
Yes, we have a $500 start up fee. This money does not go into our pockets, in fact, every home we sign up we pay out of pocket for. We will use $350 of the start up proceeds to have a team of professional photographers come out to your home for a twilight photography session. We will also place your home on VRBO, a high ranking vacation home web site. This site normally cost $299 for a 1 year subscription.
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Who pays the cleaning fee?
If we have a guest staying in the home they will pay the rent, tax and cleaning fees. If an owner or owner guest is staying in the home we will also need to have the property professionally cleaned after your departure. For this we will bill you the appropriate fee based on the size of your home.
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Do you collect a security deposit?
All of our renters will pay in full for their reservation 30 days prior to arrival. The renter is required to purchase a $1500 renters insurance policy at the time of booking. This will cover against incidental damage during their stay. If our renter is a long term tenant paying month to month rent we do collect an appropriate security deposit for the home. We will also run a credit and criminal background check for long term renters that are paying month to month.
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Who handles maintenance issues and guest concerns?
Arizona Lodging Experts has a 24-hour on call emergency maintenance man. We can handle small repairs and have a database of trusted contractors that we can recommend for any major repairs.
Maintenance repairs will be completed on your property based upon the Management Agreement dollar limit, anything over the dollar limit; you will receive a telephone call before work is started unless it is an emergency.
Charge to pickup/delivery of supplies--$25/trip plus cost of supplies
. Maintenance labor charges--$45/hour.
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When do I get paid?
All of the money from the rental is placed in the Arizona Lodging Experts Trust Account. We do monthly reconciliation's of the trust account. This process generally takes 9-14 days and the process begins on the 1st day of the month. Generally our owners receive the rental income from the previous month by the middle of the current month.
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Does Arizona Lodging Experts do routine inspections?
Our management contract calls for monthly inspections of your home. We do a 25 point inspection that included filter replacement, light bulbs, batteries for the remote controls, flushing the toilets, walking the property inside and out and reporting on any landscaping and or pool issues. We also do a pre check in inspection within 24 hours to guest arrival and we do a post inspeciton within 24 hours of guest departure
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How will you advertise my home?
Arizona Lodging Experts has an advertising campaign that is second to none. In addition to hosting your home on our official home page at Arizona Lodging Experts we also have an exclusive marketing agreement with VRBO, a top ranked vacation rental web page, we market all of our homes on Craigslist 5 times per week, on the Arizona Regional Multiple Listing Service which markets the home to local realtors and also places your home on dozens of other real estate web pages like Zillow for example.
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Do you perform credit and criminal back ground checks on potential renters?
Short term seasonal rentals are always for a specific time period, for example, January 1st to March 31st. With these short term seasonal rentals we require full payment 30 days prior to arrival. At check in we require the guest that made the reservation come to our office so we can verify their identity, this is when we photocopy their drivers license and the credit card used for the reservation. We also have the guest sign our reservation policies and rental agreement.
If we have a long term tenant (more then 3-4 months) or a tenant that wants to rent month to month we will in most cases have the prospective tenant fill out a rental application so we can run his or hers credit and also run a criminal back ground check. In this instance we will also use the 10 page MLS lease contract.
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Do you have a copy of your management contract that I can review?
Yes, we are happy to supply a copy of our management contract. Follow this link Property Management fill out the form and click submit. One of our agents will respond via email within 24 hours
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How should my home be furnished?
We recommend contracting a professional decorator to furnish your home unless your the type naturally gifted doing such things. That being said we do have a minimum recommended furnishings list. There are certain things renters expect to have these days, like flat screen TV's and Hi-Speed Internet on the top of the list. A home should also have a well equipped kitchen, pantry and linen closets. Follow this link Recommended Furnishings fill out the form and click submit. One of our agents will respond via email within 24 hours
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Author: Spencer Farnsworth.
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